{"id":2817,"date":"2019-04-08T19:56:39","date_gmt":"2019-04-08T19:56:39","guid":{"rendered":"https:\/\/tripassure.com\/main\/?page_id=2817"},"modified":"2020-03-13T16:43:11","modified_gmt":"2020-03-13T16:43:11","slug":"claims-gga","status":"publish","type":"page","link":"https:\/\/ta.tripmate.org\/main\/claims-gga\/","title":{"rendered":"Claims GGA"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-parallax-none hundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left top;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:200px;--awb-padding-right:30px;--awb-padding-left:30px;--awb-background-image:url(&quot;https:\/\/tripassure.com\/main\/wp-content\/uploads\/2015\/02\/skyline-medium-claims.png&quot;);--awb-background-size:cover;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last nested-header-row\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-text fusion-text-1\"><div class=\"nested-header-outer\">\n<div class=\"nested-header-inner\">\n<h1>Claims<\/h1>\n<h4>With TripAssure, rest assured that you will receive the best service possible.<\/h4>\n<\/p>\n<\/div>\n<\/div>\n<p>\n<\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-background-position:left top;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:20px;--awb-padding-bottom:20px;--awb-border-sizes-top:0px;--awb-border-sizes-bottom:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_2_3 2_3 fusion-two-third fusion-column-first\" style=\"--awb-bg-size:cover;width:65.3333%; margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-tabs fusion-tabs-1 clean nav-is-justified horizontal-tabs icon-position-left mobile-mode-accordion\" style=\"--awb-title-border-radius-top-left:0px;--awb-title-border-radius-top-right:0px;--awb-title-border-radius-bottom-right:0px;--awb-title-border-radius-bottom-left:0px;--awb-inactive-color:#ebeaea;--awb-background-color:#d6d6d6;--awb-border-color:#ffffff;--awb-active-border-color:#f58220;\"><div class=\"nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-22242cb4efb5d3d9502\" aria-selected=\"true\" id=\"fusion-tab-claimservices\" href=\"#tab-22242cb4efb5d3d9502\"><h4 class=\"fusion-tab-heading\">Claim Services<\/h4><\/a><\/li><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-807610c6b45829ff591\" aria-selected=\"false\" tabindex=\"-1\" id=\"fusion-tab-requireddocumentation\" href=\"#tab-807610c6b45829ff591\"><h4 class=\"fusion-tab-heading\">Required Documentation<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-content\"><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li class=\"active\" role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-22242cb4efb5d3d9502\" aria-selected=\"true\" id=\"mobile-fusion-tab-claimservices\" href=\"#tab-22242cb4efb5d3d9502\"><h4 class=\"fusion-tab-heading\">Claim Services<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix in active\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-claimservices\" id=\"tab-22242cb4efb5d3d9502\">\n<p class=\"lead\">With TripAssure you can be assured that you will receive the best service possible. We handle every claim with utmost concern for you and your situation.<\/p>\n<p> Our claims examiners undergo extensive training and are committed to providing fast, fair and friendly service. When you report a claim you can expect that:<\/p>\n<ul>\n<li>customer service representatives will be available with average telephone hold times of less than one minute;<\/li>\n<li>all calls will be returned on the day you call or the next day at the latest;<\/li>\n<li>if there is any problem with your claim, we will call you personally to discuss our concerns;<\/li>\n<li>we will always be respectful of your needs and concerns, and we will employ the highest ethical standards in the handling of your claim;<\/li>\n<li>no claim is denied without a thorough review by the examiner assigned to your claim.<\/li>\n<\/ul>\n<p> <\/div><div class=\"nav fusion-mobile-tab-nav\"><ul class=\"nav-tabs nav-justified\" role=\"tablist\"><li role=\"presentation\"><a class=\"tab-link\" data-toggle=\"tab\" role=\"tab\" aria-controls=\"tab-807610c6b45829ff591\" aria-selected=\"false\" tabindex=\"-1\" id=\"mobile-fusion-tab-requireddocumentation\" href=\"#tab-807610c6b45829ff591\"><h4 class=\"fusion-tab-heading\">Required Documentation<\/h4><\/a><\/li><\/ul><\/div><div class=\"tab-pane fade fusion-clearfix\" role=\"tabpanel\" tabindex=\"0\" aria-labelledby=\"fusion-tab-requireddocumentation\" id=\"tab-807610c6b45829ff591\">\n<p class=\"lead\">Below is a list of documents that may be required when filing a claim. These are general requirements and documentation may vary depending upon the plan you have purchased. With your claim form, you will receive a specific listing of required documents relative to your plan.<\/p>\n<h3>Pre-Departure Trip Cancellation<\/h3>\n<p> <strong>Payment Information<\/strong> &#8211; a copy of your trip itinerary and copies of all invoices, credit card statements and cleared checks evidencing your payment for the trip.<\/p>\n<p> <strong>Refund Information<\/strong> &#8211; original unused non-refundable tickets; copies of invoices, credit card statements or other written documentation substantiating the non-refundable costs for your air, land or cruise travel arrangements (retain originals for your records) and a copy of the travel supplier\u2019s literature that details the terms and conditions (i.e. refunds given when a trip is canceled).<\/p>\n<p> <strong>Cause of Your Trip Cancellation<\/strong> &#8211; any documentation substantiating the reason you canceled your trip (i.e. such as a death certificate in the event death; for a sickness or injury, signed Attending Physician Statement and Patient Authorization forms which are included with your claim form).<\/p>\n<h3>Post-Departure Trip Interruption or Travel Delay<\/h3>\n<p> <strong>Payment Information<\/strong> &#8211; a copy of your trip itinerary and copies of all invoices, credit card statements and cleared checks evidencing your payment for the trip.<\/p>\n<p> <strong>Refund Information<\/strong> &#8211; original unused non-refundable tickets; copies of invoices, credit card statements or other written documentation substantiating the non-refundable costs for your substantiating the non-refundable costs for your air, land or cruise travel arrangements (retain originals for your records).<\/p>\n<p> <strong>Expense Reimbursement<\/strong> &#8211; any documentation of additional expenses for which you are requesting reimbursement, such as: tickets, receipts, and invoices (retain originals for your records).<\/p>\n<p> <strong>Cause of Your Trip Interruption<\/strong> &#8211; any documentation substantiating the reason you interrupted your trip (i.e. such as a death certificate in the event death; for a sickness or injury, signed Attending Physician Statement and Patient Authorization forms which are included with your claim form).<\/p>\n<p> <strong>Cause of Your Travel Delay<\/strong>\u00a0\u2013 any documentation substantiating the reason for your delay or missed connection (i.e. such as documentation from the airline or other carrier detailing the cause of your delay; or for a sickness or injury, documentation of treatment for the cause of your Travel Delay).<\/p>\n<h3>Medical Expense<\/h3>\n<p> <strong>Additional Forms<\/strong> &#8211; a signed \u201cPatient Authorization\u201d form (included with your claim form).<\/p>\n<p> <strong>Expense Reimbursement<\/strong> &#8211; copies of itemized bills and\/or statements from medical providers for services rendered in connection with your claim (retain originals for your records). These bills and\/or statements must include the date of service, the service rendered, the charge for each service, and the diagnosis.<\/p>\n<p> <strong>Other Insurance or Benefits<\/strong> &#8211; a copy of an Explanation of Benefits Statement or other evidence of payment, denial of benefits, or claim status (retain originals for your records) from your primary health insurance provider. FOR U.S. MEDICARE PARTICIPANTS: If you are covered under a Medicare Supplement Policy, you must submit any incurred charges to your Medicare supplement carrier.<\/p>\n<h3>Baggage Loss\/Damage<\/h3>\n<p> <strong>If loss or damage to your property occurred<\/strong> while in the care of a responsible party (i.e. airline, motorcoach operator, taxi, cruiseline, hotel, restaurant, etc.), you must provide us with evidence of payment, claim denial, or other disposition from the responsible party (retain originals for your records). If your property is lost, stolen or damaged while in your possession, you must provide us with evidence of the loss including the written report obtained from the hotel manager, tour guide or representative, transportation official, local police or other local authorities.<\/p>\n<p> <strong>For repaired luggage<\/strong>, please submit your luggage repair bill.<\/p>\n<p> <strong>For items damaged beyond repair<\/strong>, you must provide the date of purchase, a statement of no repair from the repair company, and a written statement of current replacement cost from a retailer (retain originals for your records). If the original receipt is not available, benefits will be calculated based upon 75% of the Actual cash Value at the time of loss.<\/p>\n<p> <strong>For items\u00a0lost or stolen<\/strong>, you must provide documentation of the original purchase price. If the original receipt is not available, benefits will be calculated based upon 75% of the Actual Cash Value at the time of loss.<\/p>\n<h3>Baggage Delay<\/h3>\n<p> If delay of your property occurred while in the care of a responsible party (i.e. airline, bus, taxi, cruise line, hotel, restaurant, etc.), you must provide us with evidence of payment, claim denial, or other disposition from the responsible party (retain originals for your records).<\/p>\n<p> Attach all receipts for additional clothing and personal articles purchased during the delay (retain originals for your records).<\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_3 1_3 fusion-one-third fusion-column-last\" style=\"--awb-bg-size:cover;width:30.6666%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-flip-boxes flip-boxes row fusion-columns-1 flip-effect-classic\"><div class=\"fusion-flip-box-wrapper fusion-column col-lg-12 col-md-12 col-sm-12\"><div class=\"fusion-flip-box flip-right\" tabindex=\"0\"><div class=\"flip-box-inner-wrapper\"><div class=\"flip-box-front\" style=\"--awb-icon-color:#f58220;--awb-border-size:1px;--awb-border-radius:4px;\"><div class=\"flip-box-front-inner\"><div class=\"flip-box-grafix flip-box-no-circle\"><i aria-hidden=\"true\" class=\" fa fa-file-text-o\"><\/i><\/div><h2 class=\"flip-box-heading\">Plans purchased<br \/>after May 1, 2019<\/h2>Online Access<\/div><\/div><div class=\"flip-box-back\" style=\"--awb-icon-color:#f58220;--awb-border-size:1px;--awb-border-radius:4px;--awb-background-color-back:#f58220;\"><div class=\"flip-box-back-inner\"><h3 class=\"flip-box-heading-back\">File or track your claim online!<\/h3><div class=\"fusion-button-wrapper\"><a class=\"fusion-button button-flat button-large button-custom fusion-button-default button-1 fusion-button-default-span gga-link\" style=\"--button_accent_color:#f58220;--button_accent_hover_color:#f58220;--button_border_hover_color:#f58220;--button_border_width-top:0px;--button_border_width-right:0px;--button_border_width-bottom:0px;--button_border_width-left:0px;--button_gradient_top_color:rgba(255,255,255,.50);--button_gradient_bottom_color:rgba(255,255,255,.50);--button_gradient_top_color_hover:rgba(255,255,255,.50);--button_gradient_bottom_color_hover:rgba(255,255,255,.50);\" target=\"_self\" href=\"https:\/\/travelinsurance-us.eclaims.csaclaims.com\/\"><span class=\"fusion-button-text awb-button__text awb-button__text--default\">Sign In<\/span><\/a><\/div>\n <\/div><\/div><\/div><\/div><\/div><\/div><div class=\"clearfix\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-2817","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ta.tripmate.org\/main\/wp-json\/wp\/v2\/pages\/2817","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ta.tripmate.org\/main\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ta.tripmate.org\/main\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ta.tripmate.org\/main\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/ta.tripmate.org\/main\/wp-json\/wp\/v2\/comments?post=2817"}],"version-history":[{"count":16,"href":"https:\/\/ta.tripmate.org\/main\/wp-json\/wp\/v2\/pages\/2817\/revisions"}],"predecessor-version":[{"id":3460,"href":"https:\/\/ta.tripmate.org\/main\/wp-json\/wp\/v2\/pages\/2817\/revisions\/3460"}],"wp:attachment":[{"href":"https:\/\/ta.tripmate.org\/main\/wp-json\/wp\/v2\/media?parent=2817"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}